CASE STUDY
A Major German Financial Institution Migrates Global Print Management
to the Cloud
Summary
In less than a month, a major German bank with branches across the world was able to completely modernize its server-based print infrastructure to Vasion Print’s centralized and serverless direct IP solution—without any disruption to its operations. Since transitioning to the cloud, the bank has experienced a 90% drop in print-related helpdesk tickets and has saved significant money in IT costs.
The Challenge
A major German bank was growing tired of its outdated print infrastructure, which operated using dozens of print servers in Germany, the USA, and Asia. These servers managed thousands of printers and MFPs worldwide, resulting in significant administrative and hardware costs. In addition, the IT helpdesk received a high volume of support requests related to printing issues. Faced with these challenges, the bank began searching for a cloud-based print management solution, but it had specific requirements: The solution had to support all locations worldwide and be compatible with all printer types, regardless of the manufacturer. The new platform also had to support all print services previously handled by on-premises servers, including:
• Push print
• Pull print with authentication via ID card
• Scan To Email
• Scan To Folder
• Analog fax with archiving
After an extensive evaluation process, the bank selected Vasion Print (formerly PrinterLogic).
Challenge
1
Project Scope
• Phasing out dozens of on-premises Windows print servers across multiple data centers.
• Converting to cloud-based print management without disrupting ongoing print operations for tens of thousands of employees.
Solution
With careful planning, a clear strategy, and close collaboration with the Vasion team, the bank experienced a seamless transition. Within 25 calendar days, they completely migrated from the conventional pull-printing solution running on local print servers to Vasion’s modern, serverless Secure Release print solution connected to the bank's cloud-based identity service provider. The ability to consolidate existing printer environments and pull-printing solutions in the cloud—without affecting daily business operations—gave them a key advantage and significantly reduced the time and manpower they assumed would be required.
Challenge
2
Highest Security Standards
Because financial institutions are highly regulated and must adhere to the strictest security standards, the bank emphasized:
• Employees should only be able to retrieve their specific print jobs after authenticating with their ID card at the printer or MFP.
• Printed data must remain protected.
Solution
Vasion collaborates with leading cloud providers to ensure its cloud services meet strict data protection and compliance requirements. For the bank, Vasion selected Microsoft Azure, using certified data centers in Germany and elsewhere in the EU. Vasion Print ensures that confidential print data is never transmitted to the cloud but instead remains securely within the corporate network behind the firewall. The print management solution also provides Zero Trust security—including secure pull printing—preventing unauthorized access to printed documents. For guest users, Vasion offers Web Print, a simple and secure way to print from any browser.
Challenge
3
Centralized Management and Visibility of Thousands of Printers Across Hundreds of Locations Worldwide
The bank aimed to simplify print management through a centralized platform, reducing both IT effort and helpdesk tickets. They required that the changeover not adversely impact employees' day-to-day work in any way and that staff should find the new solution intuitive to use.
Solution
With Vasion Print, the bank implemented a cloud-based print management platform, eliminating the need for local print servers and enabling centralized and simplified management. Server failures are now a thing of the past. Vasion Print’s intuitive user interface makes it easy to use and requires no training—even for less tech-savvy staff. This has significantly reduced support tickets. At the same time, comprehensive, customizable reporting provides full transparency into print volumes, usage intensity, and optimization potential.
Results
• Vasion Print provides the bank with a centralized and secure platform for managing all printers worldwide.
• The bank seamlessly completed the pure migration in approximately four weeks without any disruption to printing operations.
• With Vasion Print’s Self Service Installation Portal, employees can now quickly and conveniently install and use any printer, anywhere—without the need for a local print server or helpdesk assistance.
Conclusion
Vasion Print has enabled us to significantly reduce our IT costs…and has reduced the number of support tickets by around 90%.
The bank’s successful collaboration with Vasion demonstrates how modern, cloud-based print management solutions can efficiently address even complex challenges. By eliminating print servers, introducing a centralized, direct IP platform, and implementing secure printing capabilities, the bank has not only optimized its print infrastructure but also reduced operating costs and increased efficiency. The bank now has a future-proof and scalable print infrastructure that meets its high data protection and compliance standards.
Beyond cloud-based print management, Vasion's portfolio includes Vasion Output for automated output management and Vasion Automate for orchestrated workflow automation. The company offers integrated solutions in the areas of content management, workflow with no-code automation, signature, and document or data capture.
“Vasion Print has enabled us to significantly reduce our IT costs, and the user-friendly solution has reduced the number of support tickets by around 90%. Overall, the project has been a complete success and a worthwhile investment. We are completely satisfied with Vasion and are already considering another joint project,” says the bank's project manager.
Beyond cloud-based print management, Vasion's portfolio includes Vasion Output for automated output management and Vasion Automate for orchestrated workflow automation. The company offers integrated solutions in the areas of content management, workflow with no-code automation, signature, and document or data capture.
“Vasion Print has enabled us to significantly reduce our IT costs, and the user-friendly solution has reduced the number of support tickets by around 90%. Overall, the project has been a complete success and a worthwhile investment. We are completely satisfied with Vasion and are already considering another joint project,” says the bank's project manager.