Loudoun Medical Group Customer Story

LMG’s range of locations required a centralized and streamlined management solution for its direct-IP printing environment.

Complex Printer Installations

Installing printers across LMG’s 150 widely distributed locations was labor-intensive, requiring manual configuration for each affected workstation. Every time IT installed a new printer, they had to download the drivers and install them manually, resulting in various drivers being installed for the same device throughout the office.

Inaccurate Printer Deployments

LMG’s roaming staff consists primarily of doctors with different schedules in different locations. When they went to a different location, they would have printers from each location installed. That meant every user would receive the full set of printers for a given location, even if they only needed one. This would confuse their providers because printers weren’t appropriately named, making them unsure which printer to use.

Complicated Driver Maintenance

Managing a large, distributed, and diverse printer fleet posed a significant challenge for driver maintenance. With numerous printer makes and models, LMG’s IT team had to invest considerable time troubleshooting drivers, ensuring compatibility, and removing incompatible ones.

PrinterLogic's unique combination of dependable direct-IP printing and robust centralized management allows organizations like LMG to install printers at remote sites from a single interface. Now, LMG can make changes to a single printer and deploy them across multiple clients.

PrinterLogic’s centralized model includes a single driver repository, enabling admins to identify and flag optimal drivers and then deploy them consistently across the entire organization—even in distributed environments like LMG’s.

Their PrinterLogic instance lives on a SaaS solution that’s also integrated with 60+ AWS technologies such as VPC, EC2, and S3. The powerful partnership between Vasion and AWS has streamlined LMG’s print consolidation and management, freeing their administrative team to concentrate on challenges elsewhere in their IT environment.

PrinterLogic has saved LMG over 10 hours a week spent on managing printers and resolving helpdesk tickets. It allows them to serve a larger base of clients without IT involvement, creating a better experience for both their IT staff and end users. 

The next-generation print management solution has also unlocked unexpected cost-saving opportunities by simplifying the migration and upgrade of entire printer fleets, instantly and automatically replicating changes with minimal effort.

Read the full case study here.