Printing Is Costing You: Increase ROI With Serverless Printing

Time is one of your key resources, and inefficient print management is quietly draining it.

Nearly half of all print-related costs are from helpdesk support, lost employee productivity, and underutilized printing assets. Even more, 23% of helpdesk tickets are print-related, eating up 15% of your IT team’s valuable time.

These hidden costs accumulate over time and slow down your entire organization. It's time to transition to serverless printing to optimize efficiency, increase cost-effectiveness, and boost productivity.

Let’s get into the specifics of how a serverless print infrastructure saves you money.

Most organizations don't know how much they’re spending on print, leading to a 10%-30% loss of savings. While it’s easy to measure direct costs, indirect costs are more difficult to track.

Footing the Bill for Direct Costs 

Direct print management costs are what you pay to print; the expenses that are easy to trace and quantify:

• Printer paper

• Toner and ink cartridges

• Printer hardware/maintenance

• Print job costs

To put this in perspective, a mid-size business of 500 employees spends £6,000 on paper and over £15,000 on printer ink annually.

What You’re Losing In Indirect Costs

The price tag for indirect printing relates to overall operations and often “hidden” costs that affect productivity or require support resources:

• IT helpdesk tickets

• Lost employee productivity due to printer downtime

• Managing underused or redundant print devices

• Energy use

• Administrative overhead

Printer issues can take up to 50% of the IT team’s workday, which translates to spending an estimated £260,000 on print-related helpdesk calls every year. Based on a mid-size business model, your total print costs could add up to £461,000 annually. If you’re a large enterprise, the cost is upwards of £1 to £2 million.

Print pains range from paper jams to network failures. Let’s break down three typical problems companies face with traditional print management—and the time it costs them.

The Severity of Print Pains

1. Low-Impact

Minor problems that disrupt workflows and are handled in less than 30 minutes:

• Paper jams

• Low toner

• User errors

2. High-Friction

Inconvenient issues that overload IT, force employees to pause work, and take an hour or more to resolve:

• Driver updates

• Connectivity issues

• Printer configurations

3. User-Blocking

Severe print problems that halt work at department and company-wide levels and take hours to days to repair, ultimately hurting your bottom line:

• Spooler crashes

• Network printer failures

• Hardware malfunctions

PrinterLogic’s cloud-native, centrally-managed direct IP printing architecture eliminates all of the challenges related to traditional print management. Going serverless is a streamlined, low-maintenance approach that gives you the freedom to scale as you grow.

Reduce Helpdesk Tickets 

PrinterLogic reduces helpdesk tickets with features like Self-Service Installation, Mobile Scanning, and Mobile Printing. An office map points employees to the closest office printer, making it easier than ever to print quickly and securely.

Free Up IT Time and Resources

With fewer support tickets coming through, your team has the capacity to accomplish more strategic initiatives that drive revenue. When an issue does arrive, IT isn’t overloaded and able to address the problem quickly and with ease.

Boost Productivity

Eliminating the problems associated with print servers results in increased company-wide productivity. When IT isn’t drowning and employees’ work isn’t halted, the volume and quality of work across all departments levels up. 

PrinterLogic Customers See Real Results

• 77% of customers reduced print-related helpdesk tickets by 30% or more

• 40%+ saw an over 70% reduction in tickets

• 15% eliminated over 90% of print-related tickets

Not only does PrinterLogic reduce ticket volume, but it also removes the bigger print challenges that take longer to resolve. In fact, 70% of customers more than halved their time spent on print management. 

Inefficient print management is costing you. Win back your time and reduce costs with PrinterLogic—your solution for automating print processes, eliminating print server issues, and freeing up IT teams for innovation and growth. Get started today by requesting a demo.